Contact Info
Plot No. A102, Street 154, Mtendere, Lusaka, Zambia
+260979041405
info@techliftdigital.com
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Job Details
Techlift Digital Solutions is seeking a Client Relations Officer to serve as the primary point of contact between the company and its clients. The ideal candidate will build strong relationships, ensure client satisfaction, and contribute to business growth through exceptional customer service.
Responsibilities
- Manage and maintain client relationships.
- Respond to client inquiries and provide timely solutions.
- Coordinate with internal teams to ensure client needs are met.
- Monitor client satisfaction and gather feedback.
- Assist in onboarding new clients.
- Prepare reports and maintain client records
Skills & Experience
- Diploma or Degree in Business Administration, Marketing, Public Relations, or a related field is the added advantage
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Proficiency in Microsoft Office and digital communication tools.
- Customer service experience is an added advantage.
- Experience/knowledge on SaaS products